Returns


We know it's sometimes necessary to return or exchange an item. Returns for stock items must be made within thirty (30) days from date of purchase and require a Return Merchandise Authorization number (RMA#). Returned product must be in original packaging, unused, undamaged, and in saleable condition. Product returns are subject to a 15% restocking fee and customer is responsible for shipping charges back to ePACKAGING RESOURCE. Custom Orders are not returnable.

Instructions for product returns to assure prompt handling:
  • Contact us to receive your RMA#.
  • If product was damaged in shipment or defective, please email us a photo. 
  • Write the RMA # on the box containing your return and then ship it back to the address indicated in our emailed instructions to you.
  • Returns will be inspected prior to a credit being issued.
  • Items returned without prior authorization or not in original packaging are not eligible for any refund.
  • Return shipping is not reimbursable unless the product is defective, damaged by the carrier, or the product we sent was wrong, in which case we will credit you for the full cost of the original item plus shipping.
  • Please allow a minimum of 2 business days from the time we receive your return to credit your account. Depending on your credit card company, the credit could take up to 10 days to appear on your statement.